Insurance with Personality
How to make a complaint
It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service, you should contact us at the either the address below:
Paul Driver
Wisemans Insurance Services Ltd
First Floor
Ashford House
41-45 Church Road
Ashford
Surrey
TW15 2TQ
Or
Call: 01784242138
Email: Post@wisemans.co.uk
We shall supply you with a copy of our complaints’ procedure upon receipt of a complaint or at any time upon request.
You may be eligible to refer your complaint to the FOS and benefit from their free complaints’ mediation service. The usual time limit for referrals to the FOS is six months from the date we issue our final response.
In order to have a complaint considered by the FOS, the complainant must be:
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a consumer; or
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a small business at the time the complainant refers the complaint to the firm (with an annual turnover of less than £6.5 million; and employing fewer than 50 person or having a balance sheet total of less than £5 million; or
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a micro-enterprise (an enterprise that employs fewer than 10 persons; and has a turnover or annual balance sheet that does not exceed €2 million) at the time the complainant refers the complaint to the firm; or
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a charity which has an annual income of less than £6.5 million at the time the complainant refers the complaint to the respondent; or
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a trustee of a trust which has a net asset value of less than £5 million at the time the complainant refers the complaint to the respondent; or
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(in relation to Consumer Buy-to-Let) a CBTL consumer; or
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a guarantor; i.e., an individual that has given a guarantee or security in respect of an obligation or liability of a micro-enterprise or small business as at the date that the guarantee or security was given.
Further information is available regarding the FOS can be found at https://link.edgepilot.com/s/9e276897/fRPal9XFHkmz1U2H9dC0CQ?u=http://www.financial-ombudsman.org.uk/